Taking the Doctor-Patient Relationship to Heart

As healthcare changes, a sustained relationship between a patient and their primary care doctor is more important today than ever. It is a fundamental and defining characteristic of primary care medicine. Likewise, as more of our population ages and more people develop chronic illnesses, the need for individualized care has dramatically increased. Three area medical doctors, Jennifer Carandang, Sheila Rice and Rebecca Ware, are tuned in to these needs and recently launched NorthShore Primary Care to enable a closer relationship with their patients.

With locations in Avon and Westlake, Drs. Carandang, Rice and Ware are dedicated to making sure each patient receives their undivided attention and an individualized care plan to help them achieve optimal health. All three hale from the west side of Cleveland and have earned a reputation as some of the area’s most highly regarded primary care physicians. In this independent internal medicine and pediatric practice, taking the time to meet and get to know each patient is a priority. Shorter face-to-face interactions could lead to missing important symptoms, misdiagnosing illnesses, and undermining their patient relationships.

“It’s very important to me to spend time building relationships with my patients,” says Dr. Ware. “Over the years, my practice has grown to see generations of families – the parents, kids, grandparents. You get to see the connections and the history. And that’s truly what primary care medicine should be.” Dr. Ware treats a wide range of conditions including diabetes, high cholesterol, hypertension, mood disorders, acute illnesses, and urinary tract infections. Prior to launching NorthShore Primary Care, she served as Medical Director of the Cleveland Clinic Lorain Family Health Center.

Dr. Rice grew up with a strong caregiving influence. “My mom was a nurse, and I’ve known since junior high that I loved science and loved trying to help people, says Dr. Rice. “I also love the challenge that comes with getting to the bottom of a patient’s symptomatology and the satisfaction of healing them and improving their quality of life. It’s why I love what I do every day.” Long-term doctor/patient relationships are part of NorthShore’s integrated approach to care. Dr. Rice specializes in women’s health, including routine gynecologiccare. She also earned and maintains special certifi cation in menopause management. She was recipient of the 2015 Cleveland Clinic Medicine Institute Outstanding Clinician award, the highest honor amongst community based internists in the system.

Dr. Carandang is dual certified in both primary care and pediatrics and trained to care for newborns, infants, children, and adolescents. She provides preventive care for healthy children and treats children who are injured or ill. She also specializes in childhood diseases, growth and emotional health, and treats a wide range conditions in adults including hypertension, diabetes, hyperlipidemia, asthma, and thyroid disorders. She has been named one of Cleveland Magazine’s Top Doctors as well as to the national Castle Connolly list of Exceptional Women in Medicine. “It’s such a joy to watch my pediatric patients as they grow,” says Dr. Carandang. “I’m happy to be a part of this practice because I simply want to be a doctor. I felt I was losing that, I was pushing too much paper. I love the feel of our office and that patients and parents can call and know who they are talking to. They trust us to do what is best for them and their children, and we take that very seriously.”

Primary care physicians are trained in the essentials of internal medicine, which incorporates an understanding of disease prevention, wellness, substance abuse, mental health, and effective treatment of common problems of the eyes, ears, skin, nervous system, and reproductive organs. These internists are trained in the diagnosis of cancer, infections and diseases affecting the heart, blood, kidneys, joints and the digestive, respiratory and vascular systems.

To make an appointment with Drs. Carandang or Rice, call the Avon office at 440.653.8091. To make an appointment with Dr. Ware in the Westlake office, call 440.250.7695. Learn more at www.northshorehealthcare.com.