Dominion Energy Ohio reminds customers the various company payment plans and government energy assistance programs can help them stay warm this winter. Customers who may not be able to afford their heating bills are urged to contact Dominion Energy Ohio immediately to inquire about payment plans and energy assistance programs. For additional information, customers can call Dominion Energy Ohio at 800.362.7557. Hearing-impaired customers with Telecommunications Devices for the Deaf can call 711. Information is also available 24/7 online at www.DominionEnergy.com, search billing options and assistance.
The company also reminds customers of the Public Utilities Commission of Ohio Winter Reconnection Order in effect between October 18 and April 15, 2022. All residential customers, regardless of income, may avoid a shutoff or restore gas service once during the heating season by paying the lesser of: the entire past-due balance on your gas bill; the past-due payments if you are on a special payment plan; or $175.
If customers are having trouble paying their bills, the company offers both short-term payment extensions and long-term payment plans to help residential and commercial customers manage their balances and catch up over time:
Budget Billing allows customers to pay a fixed budget amount each month, based on annual gas usage. Dominion Energy Ohio periodically reviews the budget amount and adjusts it, if necessary, so that the customer will not have a high balance or large credit at the end of the budget year. Customers should call the company for more information.
Budget Plus: The company offers additional flexibility for customers who enroll in our Budget Plus payment plan. Under Budget Plus, we are now allowing customers to pay their budget payment, plus an amount against their past-due balance over a maximum of 12 months.
Current-Plus Plan: Customers with a past-due balance can pay their current monthly bill, plus an installment of the total account balance at the time they enroll in the plan that spreads the balance over multiple months.
The One-Ninth Plan allows customers to pay one-ninth of their total account balance each month plus a calculated budget amount.
Under the One-Third Winter Heating Plan, customers pay one- third of their total account balance each month for bills that include gas used from November 1, 2021 through April 15, 2022.
Short-Term Extension grants up to five additional days to pay before the next bill date.
EnergyShare: Dominion Energy offers direct help through EnergyShare, our program for those facing financial hardships, who have exhausted all other forms of energy assistance. The Salvation Army administers the program. EnergyShare is funded with company contributions and supplemented with donations from customers and employees. Customers may contact the Salvation Army for more information.
• Percentage of Income Payment Plan Plus (PIPP Plus): To qualify for this special payment plan, developed by the Public Utilities Commission of Ohio, a customer’s yearly gross household income can be up to 150 percent of federal poverty guidelines. Under PIPP Plus, participating customers may maintain their natural gas service by paying 6 percent of their total gross monthly household income, or $10, whichever is greater.
• Home Energy Assistance Program (HEAP) provides a one- time heating bill credit during the winter heating season. HEAP is available to customers whose yearly gross household income is up to 175 percent of the federal poverty guidelines.