If you find yourself humming Janet Jackson’s “What Have You Done for Me Lately” when thinking about your health insurance agent, it might be time to make a change. Whether you are an individual getting insurance for your family or an employer looking for benefits for their team – answer these questions about your agent:
1. Does my agent shop the market?
The mission of your agent is simple: find the best possible plan. Your agent should look for plans that make sense for your budget and benefit goals; which means taking a look at your plan every year.
2. Does my agent help implement my plan?
From shopping the market to paperless enrollment your agent should be there to answer any questions about the process. Having a team that supports your employees through a transition is a key to benefit success.
3. Does my agent check-in?
Does your agent check-in to see how your plan is going or if you have any questions throughout the year? They should.
4. Does my agent make sure I am compliant?
Your agent should keep you up to date on current regulations.
5. Is my agent an extension of my HR department?
Your HR department should feel like your agent is an extension of their team. In addition, your agent should provide value-added benefit education for you and your employees.
At AUI we are proud to say, “What have you done for me lately?” is not a question our clients ask. They receive regular phone calls from their dedicated customer care team, monthly education from AUI University, and a detailed and thorough renewal process. To learn more about the AUI advantage and how it can benefit your team, contact us.
